Candoria Privacy Policy

Last updated: Oct 11, 2026

1. Introduction

Welcome to Candoria, a mobile Match-3 puzzle game developed and published by CodesFirst.

At CodesFirst, we respect our players’ privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information may be collected when you use Candoria, how that information may be used, when it may be shared with third-party service providers, and how you can exercise your privacy rights.

2. Who We Are

The data controller responsible for the processing of personal information is:

For questions about this policy or the handling of your personal information, contact us using the email address above.

3. Information We May Collect

The information processed depends on the features you use and the services enabled in the version of Candoria you play.

3.1. Gameplay Information

Depending on the features available, we may process information such as:

  • Completed levels and game progress.
  • Virtual currency, boosters, rewards, and digital items.
  • Game settings and preferences.
  • Information needed to save or restore progress.

3.2. Account and Authentication Information

If account or authentication features are available, we may process account identifiers and related technical information to authenticate players and provide account-related features.

If you choose to sign in using Facebook, Meta may provide information authorized through the login process, depending on the permissions requested and granted.

We will not intentionally request additional Facebook profile information that is unnecessary for the features provided by Candoria.

Meta processes information under its own policies and terms.

3.3. Device and Technical Information

Depending on the technologies integrated into the game, we may process technical information such as:

  • Device type and operating system.
  • Game version and language settings.
  • Crash reports and diagnostic information.
  • Performance and error information.
  • Technical identifiers used by integrated services, where applicable.

This information may be used to maintain compatibility, diagnose technical issues, improve stability, and protect the game.

3.4. Advertising and Analytics

If advertising or analytics services are integrated into Candoria, those services may process information needed to display advertisements, measure performance, understand gameplay activity, or detect fraudulent behavior.

Where required, we will obtain applicable consent and permissions and comply with relevant privacy requirements.

This section does not mean that advertising or analytics services are currently active. The applicable practices depend on the services actually integrated into the version of the game you use.

3.5. Purchases and Transactions

If in-app purchases are enabled, payments will be processed through the applicable app store or payment provider.

We may receive transaction information, such as purchase identifiers and validation status, when needed to verify transactions, deliver purchased content, prevent fraud, or resolve support requests.

Payment details, such as full credit card numbers, are handled by the relevant payment provider where applicable.

4. How We Use Information

We may use information for the following purposes:

  • Providing and operating Candoria.
  • Saving and restoring gameplay progress when supported.
  • Managing authentication and accounts.
  • Maintaining the security and integrity of the game.
  • Detecting errors, crashes, and fraudulent activity.
  • Validating purchases and delivering purchased content.
  • Responding to support requests.
  • Meeting legal obligations.
  • Improving performance and the player experience when relevant tools are enabled.

We process information only for legitimate purposes consistent with the features and services actually provided.

5. Third-Party Services

Depending on the features enabled, Candoria may use third-party services for:

  • Meta / Facebook Login: authentication, if enabled.
  • Hosting and storage providers: operating systems and storing information, if used.
  • App distribution and payment platforms: distributing the game and processing purchases.
  • Advertising and analytics providers: only if integrated into the game.

These providers may process information under their own privacy policies and applicable contractual terms.

The inclusion of a provider category in this policy does not mean that the provider is currently integrated into every version of Candoria.

6. Sharing of Information

We do not knowingly sell players’ personal information.

We may share information with service providers when necessary to operate the game, provide requested features, maintain security, or fulfill legitimate business purposes.

We may also disclose information when required by applicable law, in response to valid legal requests, or when reasonably necessary to investigate fraud, protect users, or defend our legal rights.

7. Data Retention

We retain information only for as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, or protect the security of the game.

Retention periods depend on the type of information and the service that processes it.

When information is no longer required, we will delete or anonymize it where appropriate, unless a legitimate legal reason requires us to retain it.

8. Data Security

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. International Data Transfers

Some service providers may process or store information outside Ecuador.

Where applicable, we will take reasonable steps to ensure that international transfers comply with relevant legal requirements and applicable safeguards.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, updating of, or deletion of your personal information, as well as other rights relating to its processing.

To exercise your rights, contact:

Privacy email: [Privacy email address]

To request the deletion of information associated with Candoria, visit:

Candoria Data Deletion

We may request reasonable information to verify your identity before processing certain requests. Do not send passwords or full payment card details.

11. Children’s Privacy

Candoria must be used in accordance with the applicable age requirements and the terms of the platform through which it is distributed.

We do not intend to knowingly collect children’s personal information where such collection is prohibited or requires authorization that we have not obtained.

If you believe that a child has provided personal information inappropriately, contact us so we can review the situation and take appropriate action.

Before publishing this policy, CodesFirst will determine the intended age group for Candoria and the appropriate safeguards, particularly if advertising, analytics, or purchases are introduced.

12. Changes to This Privacy Policy

We may update this Privacy Policy when Candoria’s features, the services we use, or legal requirements change.

The current version will be published on this page, together with its latest update date.

Where required, we will provide additional notice or obtain consent for material changes.

13. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

CodesFirst — Candoria

Website: https://codesfirst.com/

Last updated: Oct 11, 2026